SAP Field Service Management: Improve Your Operations' Visibility, Efficiency, Data Quality and Financials
Field service has become not only a critical factor when it comes to the overall customer experience, but a key competitive differentiator in many industries, including discrete manufacturing, industrial machinery, medical equipment, telecommunications, utilities, and home and office appliances. Creating and managing an agile, high-performing field service organization is a huge opportunity! Improving the efficiency and effectiveness of field service operations and enhancing customer experiences depend on streamlined and automated processes, smooth data flow, and increased transparency. By connecting, coordinating, and standardizing field service procedures and its information, and then tapping into advanced analytics and functionality, including artificial intelligence, you can quickly and accurately respond to customers service requests. You can speed resolution of issues while keeping costs down and improving productivity and results. The intelligent scheduling and dispatching features supports your needs and helps your company to be agile and maintain visibility when it comes to the complex process of planning service execution. Include your subcontractors seamlessly in your work planning & execution and reduce your carbon footprint with optimized route planning. Field service technicians get assignment information in advance, so they are better prepared. Flexible mobile tools, including knowledge bases, guided service workflow procedures, and intelligent smartforms, help solve issues on the first visit while reducing time spent on administrative tasks. While on-site, technicians can collect relevant information about the assignment, get customer signatures, sync information and back-office processes within minutes for more-accurate invoicing, and capture sales leads. With this solution, field service leaders, managers, and stakeholders can make decisions based on real-time insights, gain visibility of field service operations, and take advantage of advanced analytical dashboards. You can reduce field service costs and support cross-selling and up-selling while improving customer satisfaction and reducing churn through speedy, transparent resolutions and service processes.
How FSM improves your service operation, increases customer experience and helps growing your services business.