Transforming SAP EAM User Experience with Mobile Solutions? Harness the Power of Change Management

CBH Group is Australia’s largest co-operative and operates the Western Australian grain supply chain from paddock to port. CBH recognised that our maintenance team are excellent at maintaining assets, but perhaps are not always the savviest when it comes to working with SAP. As a result, CBH has embarked on the Mobility for Maintenance journey. The maintenance team now have an easy to use mobile solution allowing them to gain access to their work management database wherever they are so that they can spend more time maintaining assets and less time entering data into SAP.

At CBH, some of the biggest challenges faced by the business are exacerbated by how geographically spread our maintenance team is – with 130 tradespeople working across the Western Australian grain belt, which is an area of approximately 300,000 square kilometres, the size of Norway. Given the size of our network, we don’t always have the resources to provide sufficient training and support in using SAP resulting in inadequate data collection. With inadequate data, we don’t know what our assets truly need – both physical assets and more importantly our people. Another arguably more important challenge was to engage our people across the business to get onboard with one of the most unsettling phenomena - change. CBH’s investment into change management in the Mobility for Maintenance project was key to the project’s success.

Gain insight into how CBH delivered a mobile solution to a workforce already saturated with change. Walkthrough simple change management tools that you can implement immediately to break down the barriers of distance, connectivity, culture and capability. This session will show you the benefits of empowering the front line to make key decisions and share ideas on changes that would directly impact them – and of course how you can achieve the same results.

From this session, you will learn the following:

• Simple tools you can use to build your change management plan
• Real-life examples of these tools in practice
• Tips and tricks for a successful change initiative

The Mouse is to the Computer What AI is to the Mind

Artificial Intelligence is a tool, not a solution. But it can be an amazing tool working for you, working on your processes. It’s not perfect and yes, it makes mistakes. It’s also not very creative… It can’t invent itself out of anything. It needs human knowledge, and it takes work to get it started. But once it runs, you’ll wonder why it wasn’t done earlier… It’s time to start!

Key takeaways:

• Artificial Intelligence is just a tool, that can be very useful to get some of the repetitive work done
• It's not about changing "everything" but trying to remove some of the "steps" of the process
• What could only be done by software developers is now turning into the hands of business users

Asset Management – What do we Really Need to Know?

We have been trying to find the best way to run our assets since the beginning of the industrial revolution. But, no matter how many reviews, systems replacements or management reorganisations we go through, there seems to always be something extra we ‘should or could have’. And now, with the introduction of ‘Big Data’ and supporting technologies to woo us, we are literally falling over each other to assemble Terabits of new data that just might help in our quest. Much of this can be very interesting but is it really adding value to your business objectives. Before we set about spending huge amounts of money on randomly assembling data to see what ‘pops-out’, would it not be a good idea to ask ourselves why? More data means more analysis and more analysis often leads to more paralysis. Why do we keep chasing those illusive extras when they are so often distracting? Organisations spend millions of dollars complaining about what is missing. Every organisation has that special group of people who are always happy to spend year after year lamenting the poor quality of the asset management data. When you ask them to help correct that situation and they seem to only find more examples to support their gloomy outlook. Should it be this hard? Are we trying to do too much? Have we missed the fundamentals?

In this presentation, Greg will provide a business-centric focus on how to find a balance for how much asset management information you really need. He will highlight the skills and relationships that maintenance personnel need to have with their systems providers to ensure a solid EAM framework, quality data collection and positive asset management results.

Key takeaways:

• Remaining focused on business outcomes
• You do not always have to have every possible piece of data
• You don’t always have to have the latest technology

Transforming Maintenance, Repair and Operations Supply in Asset Intensive Industries

Functional organisational design and investment in systems of record dominate the business architecture enabling maintenance, repair and operations (MRO) supply in asset-intensive industries. Within the context of the digital economy and Industry 4.0 reframing business models has resulted in many traditional supply chains being disrupted.

This presentation explores how this is also possible in MRO supply by adopting systems thinking; core supply chain principles, systems led process business architecture and systems of differentiation to eliminate waste, reduce inventory, improve cost to serve and link to the organisation top line. Case study examples of companies are shared covering diagnostics of current supply chains, future process design, systems of differentiation and approaches on the transformation of mindsets and beliefs required to shape an alternate predictable future.

Key takeaways:

• Introduction of Supply Planning for spare parts in asset-intensive industries
• Beyond MRP Systems Thinking
• Process-based business architecture with cross-functional integration
• Supplier integration at planning, scheduling and execution horizons

Executing a Successful IBP Migration Project

Each organisation has assembled its own set of tools, from excel to APO, to help them plan their supply chains. In this session, we will map out the potential paths from all of them to SAP's IBP cloud-based application. The cloud platform provides a process focused methodology which is a dramatic difference from the "plug and play" format of the previous generation of applications. This requires an agile approach to projects and a different way of thinking about requirements. Everyone will have their own path, but creating a roadmap to a cloud-based future is an essential first step.

Key takeaways:

• IBP process first project methodology and best practices
• Cloud-based systems require a shift in project methodology
• How to create a roadmap and business case for IBP

Repairable Parts Refurbishments: How Can Fiori Improve Tracking & The User Experience?

Repairable parts refurbishment can sometimes be a complex process. Managing this process can also be a difficult task for a Repairables Planner. With the introduction of S/4 HANA and Fiori, embedding the refurbishment process can be a lot simpler and easier to understand.

In this presentation, we will explore how to harness the power of Fiori to help manage this complex process by enabling multiple key transactions and apps in a single cockpit. Some of the key questions that will be answered are:

• How do I know what materials are going to be returned for repair?
• How many materials are currently defective?
• Which vendors have items being repaired?
• What repairs are currently awaiting a final repair price?

If you are looking at streamlining your repairable process and utilising Fiori to assist, then this presentation will assist on your journey.

Key takeaways:

• Tracking Repairs is key
• Fiori is powerful so utilise it fully
• Even though there are still GUI transaction Fiori can be used

Delivering Next Generation Intelligent Asset Management for SAP Customers

This session provides a perspective on what SAP is seeing within their customers, including how asset-intensive organisations are looking to improve collaboration, asset health, and execution. Patrick will highlight SAP’s strategy for maintenance operations and asset performance management including both SAP S/4HANA Asset Management and the SAP's new cloud APM suite. This will include reference examples, and case studies of how and where to get started.

Key takeaways:
- Understand the improvements S/4HANA enables for Maintenance Organisations including scheduling and mobile
- Understand the new cloud applications and how these enable improved Asset Performance Management
- Understand the role of Networks, and how SAP enables new collaborative processes with business partners

Coca Cola Amatil's Digital Supply Chain Journey - How EWM Transformed Integration in New Automated Warehouse

Coca Cola Amatil (CCA) made the decision made in 2017 to combine 3 manual warehouse facilities into a single automated purpose-built warehouse facility in QLD Australia. This new facility incorporates multiple types of new automation and operational systems which will improve safety, customer service, operational efficiency, stock accuracy and drive costs down.

You will learn how CCA used SAP EWM as the central component to track and manage all inventory movements from the production facility right through to Customer Despatch. This involved integrating to various pieces of Automation and the subsequent orchestration of these activities. You will hear how this project came from inception through to completion in 2019 and the learnings gained along the way.

Attendees will see the progress of each stage of the project and how we addressed the challenges along the way to completing a brand new implementation of EWM along with the associated automated equipment.

Key takeaways:
- How EWM can be used to orchestrate all movements within a warehouse, whether within manual picking or through integration to Automation Watch outs when dealing with multiple system providers within the same project
- Learnings around the time needed to "Tune" the environment once live

SAP, Your Strategic Innovation Partner

There are many ways to promote innovation at a company, and open collaboration with vendors, customers and partners is one way that works well. At SAP, we pride ourselves with our range of innovation initiatives that allow you to identify, troubleshoot, build and implement solutions for, and scale the adoption for specific challenges you are trying to overcome. In this session, we discuss the various avenues and teams at SAP that exist to help customers and partners understand their options to become more innovative by leveraging people, ideas and other resources and directing them at a particular challenge.

Key takeaways:
- SAP is more than a solutions company but also a strategic innovation partner
- There is a depth of expertise in innovation strategy, organisational behaviour advisory, management consulting and related disciplines at SAP
- There is a program at SAP specific to me that I can adopt to help my company become more innovative.

The S/4HANA Impact on the Supply Chain Function

Join this session to hear from SAP and various customer organisations about the impact that S/4HANA is having, and can have, on the supply chain function. Hear warts-and-all stories from customers who are at various stages of their S/4HANA implementation journey and get the opportunity to ask questions and to learn from their experiences.

The S/4HANA Impact on the Supply Chain Function

Join this session to hear from SAP and various customer organisations about the impact that S/4HANA is having, and can have, on the supply chain function. Hear warts-and-all stories from customers who are at various stages of their S/4HANA implementation journey and get the opportunity to ask questions and to learn from their experiences.

AI in the Maintenance Space

Artificial Intelligence is upending how people work and for many tasks is replacing them entirely, and in unexpected ways. For the reliability and maintenance professional Today AI offers incremental benefits in how data is interpreted and analyzed and how work is planned and scheduled. Where are these trends headed? From an SAP perspective AI is foundational to our vision for Intelligent Asset Management. This presentation will show the evolution of AI and its application in maintenance: 1) Data and Algorithms 2) Machine Learning: Anomaly Detection and Prediction 3) Deep Learning and Neural Networks 4) What elements of AI are available in SAP today 5) What is possible with the available AI tools today 6) How AI can move from advisory AI, to directing AI, to controlling AI and 7) Putting Intelligence into Intelligent Asset Management. This presentation will be at a level that is accessible to anyone with a maintenance or reliability background and who is a user of a smart phone. Terms and concepts in the Industry 4.0 lexicon will be covered. New and emerging tasks and roles will be introduced as they pertain to reliability and maintenance professionals. Implications and benefits for operational efficiency and labor productivity will be touched on.

Key takeaways:
- AI is here and it is useful
- AI is getting smarter
- AI will change what tasks you do and how you do them

Welcome to the World of Risk, Failure Modes and Reliability

A risk-based maintenance approach enables better decision making for maintenance planning and to reduce the probability of asset failure. SAP Asset Strategy and Performance Management is one of the solutions in SAP’s Intelligent Asset Management suite of cloud-based applications. It provides capabilities for Risk & Criticality Analysis of Assets and proven methodologies like Reliability Centered Maintenance (RCM) and Failure Modes and Effects Analysis (FMEA).

Key Takeways:
- Business background and drivers to follow a risk-based approach to maintenance
- Get an understanding of the solution
- SAP's vision and solution roadmap

Digitising Maintenance & Asset Management – A Look Into Mobility and UX

Join this session to hear from SAP and various customer organisations about their experiences and perspective thus far in their SAP Journey. Hear how mobility and user experience is changing the game for the Enterprise Asset Management function, and get the opportunity to ask questions and to learn from their experiences.

SAP Plant Maintenance – What is the Best Configuration to Support EAM?

SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. With an end-to-end suite of applications and services which enables more than 440 000 customers in more than 180 countries to operate profitably, adapt continuously, and make a difference. SAP helps the world run better and improves people’s lives. These are extremely powerful statements. Why do lots of companies believe that SAP does not fully support their Enterprise Asset Management? “When SAP was implemented, Plant Maintenance stood last in line”.

We will explore why there is such a negative connotation linked to SAP Plant Maintenance. What are the reasons for it? What are the capabilities of SAP Plant Maintenance? What is the best configuration to support EAM? The solution is then explored for both existing and new Plant Maintenance implementations.

The Journey From Data to Knowledge – Designing KPI Dashboards That Change Behaviour

Are you getting the most out of your SAP PM data? How much time are you spending on collecting data and related governance vs actually using the data? This presentation will focus on practical tips (and pitfalls) that can transform your standard SAP PM data into knowledge. Understand the best ways to tailor your dashboards to different target audiences from enabling data-driven decision making to changing the behaviour of your asset care staff on the ground.

You will learn about the international best practices based on ISO55000 regarding implementing asset management KPIs, pitfalls to avoid and practical design considerations for developing your own dashboards.

Attendees will also be taken through several practical examples of reports developed and data analysis methods used that has resulted in step changes in overall maintenance management performance of the department.

Key Takeaways:
1. Optimising the use of your existing data
2. Delivering the data in a way that changes behaviour
3. Something else completely unrelated that might save your life...

Supporting Your Operations & Maintenance Requirements with Risk Centered Spares (RCS)

Spares are divided into categories ranging from critical spares, commissioning spares, warranty spares, and consumables. The purpose of keeping spares is to minimize downtime and increase the reliability. Pro-active and re-active maintenance programs are developed to increase plant availability and as part of this, the maintenance support structures are established. Spares support the maintenance requirements. RCM enables maintenance to identify the spares required to support the maintenance requirements and RCS enables procurement to determine the minimum spares required.

Managing the physical assets of any business has seen significant industry and business pressures which have dramatically changed in recent years. Companies are now faced with the daunting challenge of increasing reliability while decreasing costs. A comprehensive Enterprise Asset Management Program (EAM) will require a wide variety of strategies and methodologies to be successful. The key to success in all EAM endeavours is to first look very carefully at the goals of the business, and to create the strategy and tactics of the EAM program to achieve optimum results toward those goals. Risk Centered Spares (RCS) is a key component to achieving these challenges. The RCS method consists of a series of questions, starting with the ways in which equipment can fail (failure modes), moving through the effects of a stock out (part availability) to setting the correct stocking policy for each spare part.

Key takeaways:
- How to identify strategic spare parts and inventory?
- Why is spare parts kept?
- What spare parts should be kept?

Don't Show Me the Data, Draw Me a Picture

With the introduction of SAP to our organisation, our day to day work life would have changed for the better, so it seemed. As part of our planning culture, the Work Management element relies on information to provide clarity and to reduce variation in the business. The moment you are restricted to obtain information and integrate other legacy systems, you will likely fail in the task to analyse and improve.

What you will obtain is the learnings as to how we have taken it upon ourselves to create an environment whereby we can obtain data from SAP whilst ensuring other legacy data is structured to improve on informed decision making.

Because of the work that has been performed, we can now successfully integrate data from various sources to create overall views whilst enabling us to drill down to lower levels of reporting without breaking a sweat within a single reporting application. It is also critically important to understand that the best application in the world is only as good as the people that manages the inputs and ensures it adheres to the standards embedded for the outputs to be realised.

Key Takeaways:
- Data without Presentation won't appeal to everyone
- Data is a new language, it requires a dictionary
- Reporting is a team sport, it requires a captain

Enterprise Asset Management - Innovative Standard SAP Solutions for the FMCG Industry

The biggest problem that I've encountered within the Enterprise Asset Management area within the industry is that there's a big underappreciation for data, not understanding the impact thereof and also the lack of knowledge of just how effective standard SAP can be. With simple configuration, naming conventions, guidelines and administrative checks, the problem-solving capabilities as well as future possibilities with regards to planning, reporting and alignment are endless. Combine this with everyday reporting tools such as Excel, can be massively beneficial when setup correctly. Not all companies have the budget or skills to make use of additional software. This presentation is aimed towards helping companies achieve maximum benefit from their already made investments.

At KWV our resources have been very limited. As with most companies, the plant maintenance side of business are more than likely seen as a debit on budget. By utilising standard SAP and innovative data, we can begin to see a substantial amount of information that leads to better planning of people, work and of course budgets. Work is done more effective, planning of future job cards are more evenly spaced, data integrity is continuously monitored and therefore history begins to build up within the system. Not only will period closures run much smoother, but by setting non-conformance benchmarks, the processes cleans itself up as time progresses. As soon as information or data, becomes useful, it grabs the attention of the financial sector within your company. Now data becomes tangible and useful.

Key takeaways:
- Fully understand the tools that you have at your disposal
- How data can be managed effectively and the impact thereof

Becoming a Corporate "Athlete": The Neuroscience Perspective

Recent developments in the field of Neuroscience are giving the scientific world a better understanding of the biological bases of behaviour, how we learn and change. These developments are already making an impact in the world of organisational development, change management, coaching, training and leadership development. This session will aim to provide some insight into what are the basic neuroscience principles that drive human behaviour; what this means for a volatile, uncertain, complex and ambiguous corporate environment and; What we can do to develop mental fitness in individuals, team and the organisation.

Neuroscience provides a unique perspective to explain why change can be so challenging. As our brains are neuroplastic, we can use our understanding of these principles to enhance our capacity to adapt, collaborate and access our best thinking to find solutions. Developing this capability does not happen automatically. It can be compared to the level of work an athlete needs to put in to become fit and continue performing well.

Key takeaways:

• Neuroscience provides a unique perspective to explain why change can be so challenging,
• As our brains are neuroplastic, we can use our understanding of these principles to enhance our capacity to adapt, collaborate and access our best thinking to find solutions,
• Developing this capability does not happen automatically - it can be compared to the level of work an athlete needs to put in to become fit and continue performing well.

Deliver - Change

In many a way, I think that this is one of the most important factors that I have had to come to terms with, the realisation that everything and everyone around us is evolving, changing at such a rapid rate. In order to keep pace, one has to have the ability to evolve with it.

Mastering Master Data for MRO/Spares

Do any of the below statements sound familiar?

• The maintenance foreman cannot find a part in the ERP system.
• The buyer cannot find a supplier for a part.
• The supplier cannot identify the returned part.
• The store man cannot locate a part in the store.

Poor master data management leads to a very fault-sensitive supply chain. Not only does it result in incorrect item requests, RFQs, quotes, issue and returns, etc. but it largely contributes to unnecessary working capital, assets downtime and reliability and quality problems.

The answer lies in proper master data management, not only the identification, standardising and configuration of master data using IIoT but also the development of systems and processes to support high-quality data continuity. Achieving proper master data management get exponentially more difficult as the number of spare items increase and the associated processes become more complex differentiating Spare Part methodologies from production logistics.

Implementing the basics of master data management in an operational, often non-digitalised, environment can be simplified by smartly engineering existing data, even when this data is very polluted. The Gordian methodologies allow the re-use of existing data by intelligently identifying value-adding information such as coding conventions, item descriptions and item attributes. This exercise saves a lot of time compared to the re-development or re-implementation of master data often suggested.

Gordian, together with strategic partners, have developed master data methodologies based on the following conventions

• Industry best practices
• A UN-based method for technical item classification
• The Standard Modifier Dictionary for item description
• Lean master data requirements

Gordian aim to present their master data methodologies as a practical solution together with a client case indicating possible industry pitfalls. The presentation will promote interactive discussion to strengthen the collective outcome.

Reporting & Analytics for Procurement: An Interactive Discussion

Top 10 Findings From Customer Live Data Assessments That Prove Why Maintenance & Inventory Supply are Functioning in Costly Silos

Transform has helped organisations around the world optimise their supply practices and services provided to the demands of planners and consumers. Experienced gained from more than 20 global clients around the world has equipped Transform to share these lessons with organisations looking to avoid and overcome similar challenges. Some refer to this opportunity as "learning from other's mistakes." This session unpacks the typical challenges experienced in a supply chain servicing the world of maintenance work order planning. Come and see if you can relate to any of these challenges. More importantly, come and see what you can take from the challenges overcome by other organisations and impress your boss with your new found insight. Meeting demand in a supply chain is not easy when the demand is unstable and predictable. In the world of maintenance supply chain there are numerous problems to overcome. Knowing what the problems are and having a clear understanding of the root cause makes it possible to target and solve the challenges around improved service levels at a lower cost. Learn where to focus in order to reduce inventory value while increasing inventory availability to the maintenance team.

You will learn how to isolate the problem, understand the root cause and reduce the threat on cost and service. Understand how to use standard SAP tools and reports to achieve results and sustain the new found value in your supply chain.

Key takeaways:
- Reduced inventory value while reducing the dependency on squirrel store stock.
- Understand how to achieve inventory optimisation by using standard SAP tools, reports, and graphs.
- Better alignment and inventory availability to suit the scheduled maintenance plan.
- Quicker turn-around in the purchasing process supported by strategic sourcing and contracts.
- An improved service procurement program